Looking for a little assistance? Our most frequently asked questions are below, just click on any question below for instant help!

► How do I pay for my order?
► Are there any delivery charges or tax?
► What about substitutions?
► How do I contact you?
► What are your hours?
► Can you deliver my order today?
► How do I cancel my order?
► What about orders going outside of the US?
► Is the arrangement in the photo exactly what will be delivered?


How do I pay for my order?
We accept all major credit cards, including Visa, MasterCard, American Express and Discover. If you have an account with our shop, you may pay by entering your account number when ordering.

Are there any delivery charges or tax?
All orders are subject to a tax of 6.5%. Orders for delivery in our local area will be charged $9.95 to $14.95 for delivery based on the recipient's delivery location. Orders for delivery outside our local area will be charged $19.90 for relay services and delivery.

What about substitutions?
Not all flowers are available year-round. Some flowers are seasonal or only available regionally. When they are not available, the closest substitute will be used. Also some plants are only available during certain seasons or in certain regions. In such case, we will substitute the closest type of plant at an equal or higher value. Some containers may not be avaliable during holidays, and in such cases a similar container will be used. If you do not want any part of your order substituted as needed, please mention this when ordering.

How do I contact you?
You can email us anytime at comments@flowersbysusan.com or call us from anywhere at 800-231-4861. If you are in our area, you can reach us at 772-336-4141. You can also contact us via our online service, just click here. For questions regarding an order, please have your Netticket number available.

What are your hours?
Visit our central location anytime Monday through Friday, 8 am to 6 pm or Saturday from 8 am to 3 pm. Our West and East locations are open Monday through Friday, 10 am to 5 pm and Saturday from 8 am to 3 pm. All locations are closed on Sunday.

Can you deliver my order today?
Yes! Just place you order online by 12 pm (EST) for same day delivery. After 12 pm (EST) your order will be delivered the following day.

How do I cancel my order?
To cancel your order, please call us at 800-231-4861 or 772-336-4141 as soon as possible. Have your Netticket number available for us to facilitate your request quickly.

What about orders going outside of the US?
To place an order for delivery outside of the US, please call us at least 24 hours before your requested delivery date. There are special conditions and pricing that applies to international orders.

Is the arrangement in the photo exactly what will be delivered?
Each bloom is unique, therefore no two arrangements will be identical. The style, types of flowers, arrangement of the flowers and container will be the same or similar (see "What about substitutions?" above). The photos are provided as a guide for you and the designer of your arrangement.